Thank you for shopping with Fadbuzz. We want you to feel confident when making a purchase from our store. This Return & Refund Policy explains the conditions under which returns, refunds, and related requests are accepted. All prices, deductions, and refunds are processed strictly in USD.
Return Window
Customers may request a return within 30 calendar days of the delivery date shown by the shipping carrier.
Return requests submitted after the 30-day return period may not be eligible for approval.
Eligible Returns
Returns are accepted for product defects and eligible change-of-mind requests, including:
- The item arrived damaged or defective.
- The incorrect item was received.
- The customer changed their mind.
- The item is no longer wanted.
- An incorrect purchase decision was made.
Unless otherwise stated on the product page, promotional, discounted, and sale items are subject to the same return conditions outlined in this policy.
Return requests will be reviewed to ensure they meet the requirements outlined in this policy.
Return Conditions
To be eligible for a return and refund, the item must:
- Be returned within 30 days of delivery.
- Be in its original, unused condition.
- Be free from signs of wear, misuse, or damage caused by the customer.
- Include all original packaging, tags, and accessories where applicable.
- Be accompanied by proof of purchase or a valid Fadbuzz order number.
Items that do not meet these requirements may not be eligible for a refund.
Return Authorization & Return Address
Before returning any item, customers must contact Fadbuzz at support@fadbuzz.shop to request return authorization.
Important Notice: Please do not send your purchase back to our business address in Kentucky.
Once a return request has been approved, Fadbuzz will provide the appropriate return shipping instructions and return address via email.
Returns sent without prior authorization or sent to an incorrect return address may experience processing delays and may not be eligible for a refund.
Return Shipping Costs
Returns Resulting from Defective, Damaged, or Incorrect Items
If an item arrives damaged, defective, or differs from the item ordered, please contact us within 48 hours of delivery.
To help us review the issue, please provide:
- Your order number
- Clear photographs of the item
- Clear photographs of the exterior packaging
- A brief description of the issue
Upon review and approval, Fadbuzz will provide a prepaid return shipping label via email at no cost to the customer.
Returns Requested for Personal Preference or Change of Mind
If a return is requested because:
- The customer changed their mind.
- The item is no longer wanted.
- An incorrect purchase decision was made.
- The item does not suit the customer’s personal preferences.
The customer is responsible for all return shipping costs.
Original shipping charges ($15.00 USD) are non-refundable.
Restocking Fee
Fadbuzz does not charge any restocking fees for returned items.
Restocking Fee: $0.00 USD
Exchanges
At this time, Fadbuzz does not offer direct product exchanges.
Customers who would like a different item may return an eligible product in accordance with this policy and place a new order separately.
Non-Returnable Items
Returns that do not meet the requirements outlined in this policy may not be eligible for a refund.
Examples of non-returnable items include:
- Items that have been used, washed, altered, or damaged by the customer.
- Items returned without original packaging, tags, or accessories where applicable.
- Return requests submitted after the 30-day return window.
- Items that have been modified or misused after delivery.
- Gift cards, if offered by Fadbuzz.
Refund Process
Once a returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund request.
If approved, the refund will be issued to the original payment method used during checkout.
Refund Processing Time
Refunds are issued only to the original payment method used during checkout.
Approved refunds may take up to 10 business days to appear in your account after the returned item has been received and inspected.
Processing times may vary depending on your financial institution or payment provider.
If the original payment method is no longer available, customers must contact their payment provider or financial institution for assistance. For security reasons, Fadbuzz cannot issue refunds to an alternative payment method.
Late or Missing Refunds
If you have not received your refund after 10 business days, please:
- Check your bank account or payment method statement again.
- Contact your credit card company or payment provider.
- Contact your financial institution, as processing times may vary.
If you still require assistance, please contact us at support@fadbuzz.shop.
Lost or Missing Return Shipments
Customers are encouraged to use a trackable shipping service when returning items.
Fadbuzz is not responsible for return shipments that are lost in transit and cannot be verified through valid tracking information.
Refused Deliveries
If a customer refuses delivery of an order for reasons other than transit damage, carrier error, or an issue caused by Fadbuzz, the original shipping charge ($15.00 USD) and any return shipping costs charged to Fadbuzz by the carrier, calculated in USD, may be deducted from the customer’s refund amount.
Order Cancellations
Orders may be cancelled if requested before processing begins.
Once an order has entered processing or has been shipped, cancellation requests are no longer possible.
Please refer to our Shipping Policy page for additional information regarding order cancellation timelines.
Contact Information
Business Name: Fadbuzz
Business Address: 2212 Eastview Avenue, Louisville, Kentucky 40205, United States
Email: support@fadbuzz.shop
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
For questions regarding returns, refunds, order issues, or return requests, please visit our Contact Us page or email us directly at support@fadbuzz.shop.